The Nitty Gritty
Buying Calton Cases
Where can I buy a Calton Case?
Calton Cases are sold in-store and online through a select group of authorized dealers who are knowledgeable about our cases. They will answer any questions and help you measure your instrument to identify the proper case style.
I don't live near a dealer. Can I buy directly from Calton?
We don't sell cases through our site. However, any of our dealers will walk you through ordering and measuring, and can direct-ship a case your way. Choose the dealer closest to you, or email email@example.com for help finding one.
Which case is right for my instrument?
It's easy to get caught up on which specific case you need for your instrument. Chances are, we have a case that will fit YOUR instrument. Basically - YOU don't choose which case you need, your instrument does. Talk with your dealer and they'll let you know which case is right for you.
Does Calton make a case to fit my 'super special, crazy-shaped' instrument?
Probably! Check out this case we built especially for John Paul Jones' lapaphone slider. We didn't have a specific mold for his instrument, but had the measurements and custom-fit a shell and interior to protect his beauty.
Your new Calton
Why are the latches on my new case stiff?
Latches may be stiff until your case is broken in. They are installed tight, by hand, and will loosen with use.
My instrument fits really tight inside the case interior. Is this normal?
Yes. The interior elements of your case have been hand-fitted to your specific instrument. A snug fit provides protection. This, too, will properly adjust with use.
The top and bottom of my case don’t line up, why?
Some cases expand in width on the bottom section when first used so that the lid doesn’t seem to mate with the bottom. This is normal and will correct itself with time as the interior foam adjusts itself to your instrument.
Can I overstuff my pick box?
Yes it’s possible but we don’t recommend it. Your pick box is designed to also provide neck support for your instrument. Please don’t overstuff it as this puts undue stress on the neck.
The inside of my case smells. Why?
The interior (support foam and velvet lining) of Calton Cases are placed using solvent-based adhesives which require “flare off” before disappearing. We aim to keep the cases in our shop until this process is complete, but sometimes we rush-ship cases. If you notice a glue or solvent odor, leave your case open as much as possible until it disappears.
What does the Calton Cases warranty cover?
The Calton Cases warranty covers manufacturer defects. While we make every effort to help you get damaged cases sorted and back in your hands—and as such have been credited with an unlimited warranty—we simply can’t cover the repair of physical damage to a case. Run over your case with a cargo van (it’s been done!)? We’re happy to assess your case and will make every effort to get you back on the road. Spill your drink? And all the bands’ drinks into your case? We can’t redo your lining for free, but contact us at firstname.lastname@example.org and we will see what we can do. Is a latch not closing correctly? Email email@example.com and we will make it right.
cleaning your new case
How do I clean the exterior of my case?
The fiberglass shell is impervious to most solvents. Dirt and grime can be removed using most light kitchen cleaners or furniture polishes (think Pledge or Orange Glo.) Please try your cleaner on a small area if you’re unsure of the reaction. Avoid using solvents near the rubber trim of your case as some (acetone for instance) may soften it.
Can I polish the exterior?
Sure. To restore its former luster, use any vinyl dressing (the goop you’d use to polish your car). Make sure it’s silicon-free.
How do I clean the interior of my case?
For DRY items:
Dry dirt or dust in your case? Use a rolling lint remover to clean dry items from the inside of your case. Handheld vacuum attachments could also be used at your own risk, on a low setting. Too much suction might tear the fabric or pull the foam padding off of the shell. Be gentle.
For WET things:
Spills happen, but do your best to keep moisture out of the inside of your case. Should you spill liquid inside your case, remove it as quickly as possible by dabbing a dry cloth on the area until mostly dry. Leave your case open until completely dry. If you have a fan, turn it on and point it at the case. If your spill leaves a stain, use a mild detergent with as little water as possible. NOTE: Caustic cleaners such as paint thinner and spot removers should NOT be used as they may soak into the padding and cause undue damage to your instrument. It may be best to leave the stain.
Have more questions about how to care for your new case?
How are they made?
How are Calton Cases made?
By hand and with love. While we CNC initial plugs and molds for testing new styles and shapes, once they've tested the cases—inside and out—they are made by hand. Without giving away too many secrets, here is how we do it:
- Measurements: we rely on you (and your dealer) for precise measurements of your instruments. This ensures the perfect fit.
- Exterior I: three layers of hand-laid fiberglass build the foundation for the side walls, tops and bottoms of each case.
- Exterior II: once the fiberglass shell is trimmed, up to 97 rivets are used to adhere latches, catch surrounds (leather bumpers), protective feet and a custom leather handle.
- Interior Stage I: gluing of the rubber trim and initial placement of interior fabric, foam and lining.
- Interior Stage II: cutting and assembly of the remaining foam layers and final velvet placement.
- Squeaky Clean: we call this the "detailing" stage where we meticulously polish exteriors and vacuum interiors.
- Final Inspection: every square inch of every case is looked over, making sure it is ready for the road. We add your label (with serial number) and ship!