You can call our Sales Team at 512-410-0303 and they can take your order over the phone.
You can purchase from a select group of dealers and luthiers who are knowledgeable about our cases. They can also help answer questions and measure your instrument to identify the proper case style or size.
Does Calton make a case to fit my ‘super special, crazy-shaped’ instrument?
The answer is “sometimes.” If we have not made one for an instrument like yours before, then we will likely need a measurement form filled out along with a tracing. Then we can give you a definite answer.
Check out this case we built especially for John Paul Jones’ lapaphone slider. We didn’t have a specific mold for his instrument, but had the measurements and custom-fit a shell and interior to protect his beauty.
Why are the latches on my new case stiff?
Latches may be stiff until your case is broken in. They are installed tight, by hand, and will loosen with use. If you would really like your latches to be easier to open, you can watch this video on how to adjust the tightness. However, we suggest for the security of your case, to leave the factory tension as set by us.
My instrument fits really tight inside the case interior. Is this normal?
Your instrument should not be “really” tight. If your instrument is “snug” that is normal. We recommend you set your instrument in the case as often as possible. After about 30 hours inside the case, the foam and fabric should be set to your instrument. If you feel that your case is too tight, please contact our Repairs Department at (512) 410-0303 and they will look into the issue with you.
The top and bottom of my case don’t line up, why?
Some deeper cases can expand and flex in width on the bottom section when first used. This rarely happens and will correct itself with time as the interior foam and lid trim adjusts itself to your specific instrument fit. We also suggest to not overstuff your pick box. This can push up on the instrument neck and lid and cause an improper fit.
The inside of my case smells. Why?
The interior support foam and velvet lining of Calton Cases are secured using adhesives. A very small portion of these are solvent based and require some time before they have fully off-gassed. We require two 24-hr adhesive drying stages during our case production to allow for this dry and off-gas time. If your case has beenrequested “expedited” for production and/or shipment, then it is possible that your case needs a little more time to set. If you notice a glue or solvent odor, leave your case open as much as possible until it disappears.
Do you do Artist deals?
While a large portion of our clientele are touring artists, we do not offer artist deals at this time.
What does the Calton Cases warranty cover?
The Calton Cases Warranty covers manufacturer defects. Calton will however make every effort to repair damaged cases; estimates available upon request.
Run over your case with a cargo van? It’s been done! While Calton can’t cover for the repair of physical or accidental damage to a case, we will be happy to assess your case and make every effort to get you back on the road.
Calton Cases Basic Limited Warranty
This product has been manufactured and tested to the highest quality standards. Calton Cases International warrants this product against defects in material or workmanship as follows:
Calton Cases International will replace or repair any product, or part of the product that proves defective due to improper workmanship and/or material, while under normal use, service and maintenance. This limited warranty period is 45 days from the original documented date of purchase from Calton Cases International.
At Calton Cases, we inspect our cases as they move through each stage of the build process. Our cases are quality inspected no less than 5 times during production, and before being packaged for shipment.
Upon receipt of your Calton Case, it is advised that you thoroughly inspect your case for any defects or damages. If you are a retailer who will be storing your case in the original box that it was shipped in, it is recommended that you open the box, inspect the case, and then return the case to its original box for storage until time of resale. Calton Cases can not take responsibility for cases that have been in storage and uninspected for long durations of time. We rely on you to let us know if you discover any problems with the case within the 45 day time limit from original purchase.
Our warranties do not cover any problem that is caused by:
Weather conditions, such as mold, mildew, damage to instruments from case being left in the rain, or extreme elements.
Malfunctions or damage not resulting from defects in material or workmanship, such as drops, impacts and falls.
Conditions, malfunctions, or damage resulting from 3rd party shipping. However, Calton does have shipping insurance for our own shipping carrier within the United States only.
Normal wear and tear, improper maintenance, misuse, abuse, negligence, accident, alteration or repairs by third parties.
Our limited warranty is void if a product is returned with a removed label or with alterations to the label that would make the serial number unreadable.
Warranty service or repairs to cases are only done by Calton Cases International, located in Austin TX.
To request warranty service, you will need to provide:
The sales receipt, or other evidence of the date and place of purchase.
A description of the issue.
A photo or multiple photos illustrating the issue.
Once a limited warranty request is reviewed, found to be valid and accepted, you will receive a shipping label for the product. After the case is delivered to Calton Cases International, please allow 3-5 weeks for your product to be returned.
Warranty requests should be emailed to: firstname.lastname@example.org
Calton Cases International will not provide any warranty coverage unless claims are made in compliance with all terms of the controlling limited warranty statement above and proper return procedures are followed. Calton Cases International and its employees or representatives, shall not be liable for any incidental or consequential damages directly or indirectly; resulting from any alleged defects in their products or use thereof. The remedies of the consumer set forth herein, are exclusive and the total liability of Calton Cases International, from the manufacture, sale, delivery, resale or use of their products, and shall not exceed the original purchase price of the product. The express warranty set forth above is exclusive and no other warranties of any kind, whether statutory, oral, written, expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose shall apply. There are no warranties which extend beyond the description stated herein. The consumer’s exclusive remedy for breach of warranty, and Calton Cases International’s only obligation arising out of or in connection with breach of warranty, shall be those stated herein.
How do I clean the exterior of my case?
The fiberglass shell is impervious to most solvents. Dirt and grime can be removed using most light kitchen cleaners or furniture polishes, such as Pledge or Orange Glo. Please try your cleaner on a small area if you’re unsure of the reaction. Avoid using solvents such as acetone, lacquer thinner, or nail polish remover near the rubber trim of your case, as some may soften it. If you see the case color or black trim color coming off on your cleaning cloth, then this is too aggressive a cleaner and it is not recommended.
Can I polish the exterior?
Yes. To restore its former luster, use any car or furniture polish.
How do I clean the interior of my case?
For DRY items:
For dry dirt or dust in your case, use a rolling lint remover to clean dry items. A handheld vacuum attachments could also be used at your own risk, on a low setting. Too much suction might tear the fabric or pull the foam padding off of the shell. Be gentle.
For WET things:
Spills happen. Should you spill liquid inside your case, remove it as quickly as possible by dabbing a dry cloth on the area until mostly dry. Leave your case open until completely dry. If you have a fan, turn it on and point it at the case. If your spill leaves a stain, use a mild detergent with as little water as possible. Note: Caustic cleaners such as paint thinner and spot removers should NOT be used as they may soak into the padding and cause undue damage to your instrument. It may be best to leave the stain.
How are Calton Cases made?
Calton has many molds to fit a variety of instruments. Calton has hundreds of templates that have been created using instrument measurements and tracings. If we don’t have a template for your instrument, we’ll ask you to help provide these measurements. This assures that each case is custom fit to your instrument. This is what Calton has been known for over the past 50 years, a perfect fit in an extremely rugged case. Without giving away too many secrets, here is how Calton Cases are made:
The exterior shell is hand-laid fiberglass which builds the durable tops, bottoms, and side walls of each case.
The fiberglass shell is trimmed to a specific depth. Latches, bumpers, protective feet, and a handle are added.
The interior is built from flexible foam and velvet using templates.
The case is cleaned inside and out.
We have 5 quality control inspection points. Every square inch of your case is looked over to ensure your product meets our standards.
We add your label with a new serial number and ship it to you.